TERMS AND CONDITIONS
All clients are expected to abide by these terms and conditions. In the unlikely event of failing to do so, a customer may be requested to cease lessons. A refund will not be eligible in these circumstances. Clients are responsible for their children at all times (except during a lesson where the child is NOT accompanied by an adult carer) and must inform the teacher prior to the lesson of any concerns they have. Clients must accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session. Clients should inform the teacher of any health issues that may be relevant.
Refunds & lesson credits
Once payment has been made for courses, no refunds will be given under any circumstances. No refunds will be offered in the case of circumstances outside the control of such as Government lockdowns, anything related to Covid-19, adverse weather conditions, power interruption, and ‘act of god’ as deemed to be contractually outside of the swim pool. In the event a client is unable to attend lessons due to sickness or holiday, swim with kiran is unable to refund lesson fees as fees secure the length of term agreed at the time of booking – typically this is a full term of 8 weeks. In exceptional circumstances, for example when a swimmer has a broken limb, the client may be given the option of carrying lessons over to a later date if lesson availability allows. In such cases, each request will be considered individually. A 70 % of fee will be deducted from your total.
All class fees are non-refundable. Please sign up and pay only after you have decided to make attending the lessons a priority. There are no make-ups or refunds for missed classes unless the pool is closed due to mechanical or chemical reasons.
Clients’ Standards
We appreciate your help with minimising lesson disruptions and incidences of children being sick during lessons. Maintaining hygiene standards and cleaning up after these problems often results in lessons being rescheduled, a costly inconvenience for other swimmers, us and our venues that can easily be avoided by following these simple steps: Before your class only feed your child a light snack no later than an hour before lesson start (no large meals) and take them to the toilet. If your child feels unwell, however minor, do not bring them to the pool, and they should not swim again until fully well. Swimmers should not run poolside. They should remove loose-fitting or sharp jewellery, tie back long hair and wear a swimming hat.